Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Prints are hand made to order, and are not returnable for a refund unless they arrive damaged.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@greyscales.co.uk. Please note that returns will need to be sent back to ourselves in the UK. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@greyscales.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including all prints made to order. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return - typically in less than three days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (sometimes up to ten days).
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@greyscales.co.uk.